hbh999 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in plain, formal terms exactly what data we collect, why we collect it, how we use it, and the rights you hold as a data subject under our care.
Your personal data is handled with care, stored securely, and never sold or rented to third parties outside of the purposes described in this policy.
These principles summarise hbh999's approach to data privacy. The complete legal text follows in the main policy document below.
hbh999 collects only the personal data that is strictly necessary to operate the platform, process transactions, verify player identity, and comply with legal obligations. We do not collect data speculatively or for undefined future purposes.
All personal data held by hbh999 is stored on secured servers protected by 256-bit SSL encryption, access controls, and regular security audits. Payment credentials are handled exclusively by authorised payment service providers and are never stored in full by hbh999.
hbh999 does not sell, rent, lease, or trade your personal data to third parties for marketing or commercial purposes. Data sharing with third parties is limited strictly to the operational and legal purposes described in this policy.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data held by hbh999. You may also request a copy of your data or object to specific types of processing by contacting our support team.
hbh999 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.
hbh999 will notify registered players of any material changes to this Privacy Policy via the email address or mobile number associated with their account. We will always be transparent about what has changed and why.
Notice: This Privacy Policy ("Policy") explains how hbh999 ("we", "us", "our") collects, uses, stores, and protects personal data relating to players and visitors ("you", "your") of the hbh999 platform at https://hbh999.app. By registering an account or using the hbh999 platform in any way, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
hbh999 is an online casino and sports betting platform built specifically to serve players based in Bangladesh. We understand that the privacy of your personal data is important to you, and we take our responsibility as a data controller seriously. This Policy has been prepared in formal English and is intended to provide you with a clear, comprehensive account of our data practices.
This Policy applies to all personal data collected from you when you visit the hbh999 website, create a player account, make a deposit or withdrawal, participate in games or sports betting markets, communicate with our customer support team, or engage with any promotional content delivered by hbh999.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and govern your use of the hbh999 platform in conjunction with this document.
hbh999 collects personal data from you through several channels. The categories of data we collect, and the circumstances in which each category is collected, are set out below.
When you create a hbh999 account, we collect the following information:
As part of our Know Your Customer (KYC) process, we may collect copies of the following documents:
When you make a deposit or request a withdrawal, we collect information related to that transaction, including:
Payment Security: Full payment card numbers and mobile banking PINs are never stored by hbh999. Payment credential processing is handled exclusively by our authorised payment service providers operating under their own security standards.
hbh999 maintains records of your gaming and betting activity on the platform. This includes game session logs, bet amounts and outcomes, sports markets wagered on, bonus usage history, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention purposes.
When you access the hbh999 platform, our servers and analytics systems automatically collect certain technical data, including:
When you contact hbh999 customer support via email or any other channel, we retain records of that correspondence, including your name, contact details, the nature of your enquiry, and any files or screenshots you attach. This data enables us to resolve your query and maintain a consistent service history for your account.
hbh999 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents |
| Identity and age verification | KYC data, registration data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming activity data |
| Responsible gaming monitoring and intervention | Gaming activity data, account data |
| Customer support and dispute resolution | Communications data, gaming activity data, financial data |
| Delivering bonuses and promotions | Registration data, gaming activity data |
| Platform improvement and analytics | Technical data, gaming activity data (anonymised where possible) |
| Legal and regulatory compliance | All categories as required |
hbh999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used in fraud detection or responsible gaming monitoring, a human review process is available on request.
hbh999 processes your personal data on one or more of the following legal bases:
hbh999 does not sell, rent, or trade your personal data to third parties. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each stated purpose.
To process your deposits and withdrawal requests, hbh999 shares relevant transaction data with our authorised payment service providers, which currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these providers operates under its own privacy framework and security standards.
Casino games and sports data on hbh999 are supplied by third-party studios and data providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Certain session data (such as player ID and bet amounts) may be processed by these providers in order to deliver and verify game outcomes. These providers are contractually bound to process such data only for the purposes of service delivery.
hbh999 may engage third-party identity verification services to assist with KYC processes. Such services will have access only to the specific documents and data fields required to perform the verification task and are bound by strict data processing agreements.
hbh999 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Any such disclosures will be limited to the minimum data required by the relevant legal demand.
Our Commitment: In every third-party data sharing arrangement, hbh999 takes reasonable steps to ensure that the recipient maintains appropriate technical and organisational security measures to protect your personal data.
hbh999 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies help hbh999 maintain your session, remember your preferences, and gather aggregate data on platform usage.
You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your hbh999 account and using core platform features. Instructions for managing cookies are available in the help documentation for all major browsers, including Chrome, Firefox, Safari, and Edge.
hbh999 does not use cookies to deliver third-party advertising or to track your browsing activity on websites other than hbh999.app.
hbh999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While hbh999 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password, enabling 2FA, and reporting any suspected unauthorised access to [email protected] without delay.
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, hbh999 will notify affected players as promptly as practicable, setting out the nature of the breach, the data affected, and the steps being taken to address it.
hbh999 retains personal data for the periods set out in the table below. After the applicable retention period, data is securely deleted or irreversibly anonymised, unless a longer period is required by law.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC / identity verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from the date of each transaction |
| Gaming and betting activity logs | 5 years from the date of each session |
| Customer support communications | 3 years from the date of the last communication |
| Technical / device data (server logs) | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn plus 3 years |
Where hbh999 is under a legal obligation to retain data for a specified period (for example, under anti-money laundering regulations), the statutory retention period takes precedence over the periods shown above if it is longer.
As a player registered on hbh999, you have the following rights in relation to your personal data:
To exercise any of the rights listed above, please contact hbh999 at [email protected]. We will respond to all valid requests within a reasonable time frame. We may need to verify your identity before processing your request.
Account Closure: If you wish to close your hbh999 account, you may do so by contacting our support team. Please note that certain data will be retained after account closure in accordance with the retention periods set out in Section 8, and that any outstanding balance must be withdrawn before closure is finalised.
hbh999 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 18. If you are under 18 years of age, you must not access, register on, or use the hbh999 platform in any way.
If hbh999 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has created an account on hbh999, please contact us immediately at [email protected] so that we may take appropriate action without delay.
18+ Only: hbh999 is for players aged 18 and above. Age verification checks are conducted at account registration and may be repeated at any stage of the account lifecycle. For guidance on responsible gaming and underage gambling prevention, visit our Responsible Gaming page.
The hbh999 platform may, from time to time, contain references to third-party content providers such as game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe). While hbh999 takes care to work only with reputable partners, we do not control the data practices of third-party providers and cannot accept responsibility for the privacy policies or practices of those parties.
We encourage you to review the privacy policies of any third-party service providers whose services are integrated into or referenced by the hbh999 platform. Your data interactions with those providers are governed by their own policies, not this one.
hbh999 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. When material updates are made, the revised Policy will be published on this page with an updated "Last Updated" date.
Where changes are considered significant, hbh999 will notify registered players via the email address or mobile number associated with their account, giving reasonable advance notice of the changes before they take effect. Your continued use of the hbh999 platform after a revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and contact us to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hbh999 handles your personal data, please contact our data support team. All enquiries are handled in English and are monitored 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
The email address above is displayed as plain text and is not a clickable link. Please copy it manually into your email client. hbh999 will never ask for your account password via email or any other channel.
Response Commitment: hbh999 aims to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt. For complex requests, we will notify you if additional time is required.
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